A: Black, black and black. We tried orange (KTM) red (Honda) and blue (Yamaha) but black stays looking good the longest. We are striving for a product that not only works well for a long time, but also looks good for a long time, and black turned out to be the best.
Stealth orders (without custom embroidery) usually ship the next day, unless we're out riding. We usually do embroidery runs on Tuesdays and Thursdays. So if you order Tuesday morning, your Tugger won't be embroidered until Thursday and ship on Friday. If you order Monday night, chances are your Tugger will make Tuesday's embroidery run and ship on Wednesday.
A: Absolutely - no questions asked! Just send the broken one to us at Highline Recreation, PO Box 6176, North Logan, UT 84341-6176 and we'll send you a replacement for FREE. We don't care where you bought it, how you broke it (even if you used it to tow your buddy out of the woods or some other crazy thing that they're really not made for) or how long you've had it or how many bikes it's been on. You don't need an RMA or anything like that, either. Just send it to us with your address and you will get a replacement in the mail ASAP!
A: We can embroider about any text you want on your Tugger, up to roughly 12 characters, and in about any color, for $6 extra. Our customers continue to make us chuckle with this option - some of our favorites:
Be Happy My Therapy My 4 Play
Lift Here This Side Up Let's Ride
Let's Roll Hammer Time Grab This
Log Hopper Mountain Goat Ohh Shit
Help Me Dirt Junkie Old N Broken
Blondee SueEmAll Ass Here
Orange Crush YCHJCYAD Duckula
Singletracker Don't Touch
NOTE! Sometimes the embroidery isn't exactly centered on the strap, but we do our best. See the photo at the bottom of the page for an example of one that wasn't centered vertically. Also, the more characters you have, the smaller the font. The on-line ordering system limits it to 12 characters; if you really want more than that, just email us.
A: The Tugger™'s only recommended use is momentary manual lifting of the rear, or front wheel. We are not responsible for consequences incurred as a result of any other use. The Tugger™ is strong enough for its intended purpose, yet lightweight and small to be out of the way when you're not using it.