Questions & Answers
Q: Which one should I order for my bike?
A: Review our application chart (Excel) or application chart (.pdf file) - if it doesn't answer your question email us!
Q: What colors does the Tugger™ strap come in?
A: Black, black and black. We tried orange (KTM) red (Honda) and blue (Yamaha) but black stays looking good the longest. We are striving for a product that not only works well for a long time, but also looks good for a long time, and black turned out to be the best.
Q: What's the deal with the custom embroidery?
A: We can embroider any text you want on your Tugger, up to 12 characters, and in about any color, for $6 extra. Our customers continue to make us chuckle with this option - some of our favorites:
Be Happy My Therapy My 4 Play
Lift Here This Side Up Let's Ride
Let's Roll Hammer Time Grab This
Log Hopper Mountain Goat Ohh Shit
Help Me Dirt Junkie Old N Broken
Blondee SueEmAll Ass Here
Orange Crush YCHJCYAD Duckula
Singletracker Don't Touch
NOTE! Sometimes the embroidery isn't exactly centered on the strap, but we do our best. See the photo at the bottom of the page for an example of one that wasn't centered vertically.
Q: How fast do you process orders?
Stealth orders (without custom embroidery) usually ship the next day, unless we're out riding. We usually do embroidery runs on Tuesdays and Thursdays. So if you order Tuesday morning, your Tugger won't be embroidered until Thursday and ship on Friday. If you order Monday night, chances are your Tugger will make Tuesday's embroidery run and ship on Wednesday.
Q: Can I use the Tugger™ to tow my buddy's bike or secure my bike to the trailer?
A: The Tugger™'s only recommended use is momentary manual lifting of the rear, or front wheel. We are not responsible for consequences incurred as a result of any other use. The Tugger™ is strong enough for this intended purpose, yet lightweight and small to be out of the way when you're not using it.
